“Rules of the Road” When Using Online Reservation Services
Jul. 1, 2017 | by Jim Beazley
TripAdvisor, BedandBreakfast.com, Expedia, Booking.com and Booking.com are internet services, called Online Travel Agents (OTAs) which have revolutionized the lodging industry.
They can show you what a place looks like, exactly where it is, what fellow travelers have experienced and even book your room. But they may not be telling you all you need to know.
They are a powerful tool, but like any “power tool” you need to know how to use it or you could be sorry.
The lodging properties have to pay the booking services a commission of 10 to 20% for each night booked. If you call the inn yourself they probably will sell you the room at the “published price” directly. Or maybe they’ll offer to upgrade you to the next best room. They MAY have a promotion they are running which might be even better!
Last words about TripAdvisor
TripAdvisor’s rankings for Inns or B&Bs in a given location are not what you might think. Learn what TripAdvisor is REALLY BASED ON. In a very competitive market like the Napa Valley, there can be 15 inns with a 97% guest approval rating. How does TripAdvisor handle the rankings? It could be number of reviews. Maybe it’s the number of “Excellent” reviews. No one knows.
But what’s MUCH more important than the rankings are the reviews themselves. They are the honest (sometimes painfully) opinions of fellow travelers. This is pure gold when making the decision between two otherwise equally, seemingly, great places. Interested in a couple of inns, read your fellow traveler’s reviews. Look at the inn’s WEBSITE for details missing on TripAdvisor or other online sites. Check with the innkeepers and you’ll be surprised how much more you can find out to make your decision to book.
Want to call and book with us “in person” by phone?
We are happy to hear from you during business hours of 8 a.m. to 8 p.m., 7 days a week. Much of the time your information will be at our fingertips and the process can be done in nearly the same amount of time you’d spend booking online. Remember, you’re OUR guests and we can’t wait to host you again.
The Beazley House has plenty of rooms to choose from that will fit your desires. Review our Rooms Page and call us directly for savings up to $30 per night through August 2017.